At Amenity Works, we believe valet trash should make life simpler — for residents, property managers, and the community. Below are answers to our most common questions.

For Residents

What days is trash collected?

We collect five nights per week (Sunday–Thursday). Please have your trash placed outside your door between 6:00 PM and 8:00 PM for pickup.

What can I place out for collection?

Standard collection includes tied, sealed trash bags placed in your provided bin or neatly outside your door. We also offer recycling and bulk pickup add-ons — check with your property manager or contact us to enroll.

Do you charge violation fees if I forget or have extra trash?

No! We proudly offer a No Violation Fees Policy. We understand life happens — sometimes there’s more trash than usual or it’s packaged differently. We’ll do our best to collect it without penalties.

What happens if I miss the collection time?

If you miss the collection window, please bring your trash back inside to keep your community clean and avoid pests. It will be collected the next scheduled pickup night.

Can I request an extra pickup?

Yes! Contact your property manager or reach out directly through our contact form to request a special pickup.

What if my bag leaks or breaks?

Please double-bag or use stronger trash bags when needed. We’ll still collect it if possible — but keeping it sealed helps us maintain a clean community for everyone.

For Property Managers

Why should our community choose Amenity Works?

We focus on resident satisfaction, property cleanliness, and no-nonsense service. Our No Violation Fee approach builds trust, reduces complaints, and enhances retention. Plus, we offer detailed reporting and flexible billing options.

How do you handle resident issues or complaints?

We respond quickly to all reports — whether from staff or residents. Our support team tracks every route and collection, so we can verify and resolve concerns fast.

Do you offer marketing materials or move-in support?

Yes! We provide welcome flyers, resident education, and onboarding support to ensure smooth adoption.

Is valet trash mandatory for all residents?

That’s up to your community. Most properties include it as a required amenity, making billing simple and consistent.

How is billing handled?

We offer flexible billing options — monthly or annual — for both communities and individual residents, depending on your setup.

Recycling & Bulk Services

Do you provide recycling pickup?

Yes, we offer add-on recycling programs. Contact us to learn how we can customize this for your community.

Can you pick up large or bulk items?

Yes, we offer scheduled bulk pickups for items like boxes, furniture, or appliances. Fees may apply depending on size and volume.

General Questions

How can I contact Amenity Works?

You can reach us at:

Haley@amenity-works.com
Tra@amenity-works.com
(512) 966-8026
Or use the contact form on our website.

What areas do you serve?

We proudly serve communities throughout Greater Austin, including Travis, Williamson, Bastrop, and surrounding counties.

Do you partner with HOAs or condos?

Yes! We offer flexible programs for HOAs, condos, and apartments.